Terms & Conditions

1) These Terms

1.1 These Terms apply to all services provided by GrowthZoneAI unless we agree otherwise in writing.

1.2 If there is a conflict between these Terms and a written Proposal/Statement of Work ("SOW"), the Proposal/SOW prevails for that project.

1.3 By booking, paying for, or receiving services from us, you agree to these Terms.

2) Who we work with

2.1 Our services are primarily provided business-to-business (B2B). If we agree to work with you as a consumer, additional consumer rights may apply.

2.2 You confirm you have the authority to agree to these Terms on behalf of your organisation (if applicable).

3) Services

3.1 We provide practical AI support services, which may include (examples):

• AI Efficiency Audit (work review + recommended quick wins)
• AI Rescue Days (hands-on implementation)
• Training & support (sessions, guidance, adoption support)
• Content/workflow support (processes, templates, prompt guidance)
• Custom assistants / safe-use guardrails (where agreed)

3.2 Exact deliverables, timelines, assumptions and exclusions will be set out in your Proposal/SOW.

4) Proposals, scope and changes

4.1 We will usually provide a Proposal/SOW describing deliverables, assumptions, timeline and fees.

4.2 Anything not listed in the Proposal/SOW is out of scope.

4.3 If you ask for changes or additional work, we will confirm whether it is included or provide a change request with any additional cost/time.

4.4 You are responsible for timely feedback and approvals. Delays may move delivery dates.

5) Fees & payment

5.1 Fees are as stated in the Proposal/SOW (or otherwise agreed in writing).

5.2 Unless stated otherwise, invoices are payable within 7 days of the invoice date.

5.3 For most projects, we require a deposit to secure time in the diary. A typical structure is 50% upfront to book/start, with the remaining balance due before final handover or on completion (as stated in the Proposal/SOW).

5.4 We may pause work if invoices are overdue.

5.5 All prices are exclusive of VAT unless stated otherwise.

6) Cancellation and rescheduling

6.1 If you need to reschedule a call/session, please give at least 48 hours' notice.

6.2 Sessions cancelled with less than 48 hours' notice (or missed) may be charged up to the full fee, unless we agree otherwise.

6.3 Multi-day bookings (e.g., Rescue Days) may have bespoke cancellation terms set out in the Proposal/SOW.

7) Your responsibilities

• Provide accurate information and reasonable access needed to deliver the services.
• Ensure you have permission to share any materials, data or tool access you provide to us.
• Keep backups of your systems and content.
• Make final decisions on business, legal and compliance matters. We advise and implement with you, but you remain responsible for your organisation's final choices.

8) Intellectual Property (IP)

8.1 Your Materials: Anything you provide to us remains yours.

8.2 Our Background IP: We own and keep all rights in our pre-existing methods and materials, including (without limitation) our frameworks, checklists, templates, prompt libraries, training materials, playbooks, internal tools and delivery methods.

8.3 Project Deliverables: Once all fees due are paid in full, you may use the deliverables we create for you for your internal business purposes, unless the Proposal/SOW states otherwise.

8.4 No transfer of "how": You receive the outputs you paid for, but not ownership of the underlying systems we use to produce them (our Background IP).

9) AI Addendum (LLMs, prompts and transparency)

9.1 We may use AI-assisted tools (including large language models and automation tools) to support delivery, for example drafting, summarising, structuring documents, generating options, or accelerating admin/content workflows.

9.2 AI tools are used as assistance, not as a replacement for judgement. We aim to apply human review and practical sense before handing work over to you.

9.3 Confidentiality and data: We will not intentionally input your confidential information into third-party AI tools unless it is necessary for the work and we have agreed safeguards with you (e.g., redaction, anonymisation, or using an appropriate account/workspace).

9.4 AI limitations: AI-generated outputs can be wrong, incomplete or misleading. Unless explicitly agreed in the Proposal/SOW, our services do not constitute legal, financial, HR, medical or regulated advice. You must verify critical details and obtain professional advice where needed.

9.5 Prompts and methods: Any prompts, chains, systems, internal frameworks or "behind the scenes" methods we use are part of our Background IP. We may share practical guidance, but we are not required to disclose our full internal prompt libraries or proprietary workflows.

9.6 Acceptable use: You agree not to use deliverables or AI-enabled systems we help you implement for unlawful, harmful or discriminatory purposes.

10) Confidentiality

10.1 Each party agrees to keep the other party's confidential information confidential and to use it only to perform or receive the services.

10.2 This does not apply to information that is public, already known lawfully, or independently developed without using the other party's confidential information.

11) Data protection

11.1 Each party will comply with applicable data protection laws (including UK GDPR and the Data Protection Act 2018).

11.2 If the work requires us to process personal data on your behalf (as a processor), we may require separate processor clauses or a Data Processing Agreement (DPA).

12) Liability

12.1 We will provide the services with reasonable care and skill.

12.2 We are not responsible for losses caused by your failure to provide accurate information, approvals, or access.

12.3 We are not liable for indirect or consequential losses (loss of profits, revenue, goodwill) unless the law says we cannot exclude them.

12.4 Our total liability for a project is limited to the fees you paid for that project in the 3 months before the event giving rise to the claim (or another cap stated in the Proposal/SOW), except where the law does not allow limitation.

13) Termination

13.1 Either party may terminate if the other materially breaches these Terms and does not remedy the breach within 14 days of written notice.

13.2 On termination, you pay for work completed up to the termination date.

14) Publicity

14.1 We will not use your name or logo as a client without your written permission.

15) Governing law

15.1 These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction unless agreed otherwise in writing.

16) Contact

Questions: hello@growthzoneai.co.uk